PhD update – January 2019

Thought I’d post a quick update on my PhD. Since my pre­vi­ous post almost five months have passed. I’ve been devel­op­ing my plan fur­ther, for which you’ll find an updat­ed descrip­tion below. I’ve also put togeth­er my very first con­fer­ence paper, co-authored with my super­vi­sor Gerd Kortuem. It’s a case study of the MX3D smart bridge for Design­ing Inter­ac­tive Sys­tems 2019. We’ll see if it gets accept­ed. But in any case, writ­ing some­thing has been huge­ly edu­ca­tion­al. And once I final­ly fig­ured out what the hell I was doing, it was sort of fun as well. Still kind of a trip to be paid to do this kind of work. Look­ing ahead, I am set­ting goals for this year and the near­er term as well. It’s all very rough still but it will like­ly involve research through design as a method and maybe object ori­ent­ed ontol­ogy as a the­o­ry. All of which will serve to oper­a­tionalise and eval­u­ate the use­ful­ness of the “con­testa­bil­i­ty” con­cept in the con­text of smart city infra­struc­ture. To be continued—and I wel­come all your thoughts!


Design­ing Smart City Infra­struc­ture for Con­testa­bil­i­ty

The use of infor­ma­tion tech­nol­o­gy in cities increas­ing­ly sub­jects cit­i­zens to auto­mat­ed data col­lec­tion, algo­rith­mic deci­sion mak­ing and remote con­trol of phys­i­cal space. Cit­i­zens tend to find these sys­tems and their out­comes hard to under­stand and pre­dict [1]. More­over, the opac­i­ty of smart urban sys­tems pre­cludes full cit­i­zen­ship and obstructs people’s ‘right to the city’ [2].

A com­mon­ly pro­posed solu­tion is to improve cit­i­zens under­stand­ing of sys­tems by mak­ing them more open and trans­par­ent [3]. For exam­ple, GDPR pre­scribes people’s right to expla­na­tion of auto­mat­ed deci­sions they have been sub­ject­ed to. For anoth­er exam­ple, the city of Ams­ter­dam offers a pub­licly acces­si­ble reg­is­ter of urban sen­sors, and is com­mit­ted to open­ing up all the data they col­lect.

How­ev­er, it is not clear that open­ness and trans­paren­cy in and of itself will yield the desired improve­ments in under­stand­ing and gov­ern­ing of smart city infra­struc­tures [4]. We would like to sug­gest that for a sys­tem to per­ceived as account­able, peo­ple must be able to con­test its workings—from the data it col­lects, to the deci­sions it makes, all the way through to how those deci­sions are act­ed on in the world.

The lead­ing research ques­tion for this PhD there­fore is how to design smart city infrastructure—urban sys­tems aug­ment­ed with inter­net-con­nect­ed sens­ing, pro­cess­ing and actu­at­ing capabilities—for con­testa­bil­i­ty [5]: the extent to which a sys­tem sup­ports the abil­i­ty of those sub­ject­ed to it to oppose its work­ings as wrong or mis­tak­en.

Ref­er­ences

  1. Bur­rell, Jen­na. “How the machine ‘thinks’: Under­stand­ing opac­i­ty in machine learn­ing algo­rithms.” Big Data & Soci­ety 3.1 (2016): 2053951715622512.
  2. Kitchin, Rob, Pao­lo Car­dul­lo, and Cesare Di Feli­cianto­nio. “Cit­i­zen­ship, Jus­tice and the Right to the Smart City.” (2018).
  3. Abdul, Ashraf, et al. “Trends and tra­jec­to­ries for explain­able, account­able and intel­li­gi­ble sys­tems: An hci research agen­da.” Pro­ceed­ings of the 2018 CHI Con­fer­ence on Human Fac­tors in Com­put­ing Sys­tems. ACM, 2018.
  4. Anan­ny, Mike, and Kate Craw­ford. “See­ing with­out know­ing: Lim­i­ta­tions of the trans­paren­cy ide­al and its appli­ca­tion to algo­rith­mic account­abil­i­ty.” New Media & Soci­ety 20.3 (2018): 973–989.
  5. Hirsch, Tad, et al. “Design­ing con­testa­bil­i­ty: Inter­ac­tion design, machine learn­ing, and men­tal health.” Pro­ceed­ings of the 2017 Con­fer­ence on Design­ing Inter­ac­tive Sys­tems. ACM, 2017.

Starting a PhD

Today is the first offi­cial work day of my new doc­tor­al researcher posi­tion at Delft Uni­ver­si­ty of Tech­nol­o­gy. After more than two years of lay­ing the ground work, I’m start­ing out on a new chal­lenge.

I remem­ber sit­ting out­side a Jew­el cof­fee bar in Sin­ga­pore1 and going over the var­i­ous options for what­ev­er would be next after shut­ting down Hub­bub. I knew I want­ed to delve into the impact of machine learn­ing and data sci­ence on inter­ac­tion design. And large­ly through process of elim­i­na­tion I felt the best place for me to do so would be inside of acad­e­mia.

Back in the Nether­lands, with help from Ianus Keller, I start­ed mak­ing inroads at TU Delft, my first choice for this kind of work. I had vis­it­ed it on and off over the years, coach­ing stu­dents and doing guest lec­tures. I’d felt at home right away.

There were quite a few twists and turns along the way but now here we are. Start­ing this month I am a doc­tor­al can­di­date at Delft Uni­ver­si­ty of Technology’s fac­ul­ty of Indus­tri­al Design Engi­neer­ing.

My research is pro­vi­sion­al­ly titled ‘Intel­li­gi­bil­i­ty and Trans­paren­cy of Smart Pub­lic Infra­struc­tures: A Design Ori­ent­ed Approach’. Its main object of study is the MX3D smart bridge. My super­vi­sors are Gerd Kortuem and Neelke Doorn. And it’s all part of the NWO-fund­ed project ‘BRIdg­ing Data in the built Envi­ron­ment (BRIDE)’.

Below is a first rough abstract of the research. But in the months to come this is like­ly to change sub­stan­tial­ly as I start ham­mer­ing out a prop­er research plan. I plan to post the occa­sion­al update on my work here, so if you’re inter­est­ed your best bet is prob­a­bly to do the old RSS thing. There’s social media too, of course. And I might set up a newslet­ter at some point. We’ll see.

If any of this res­onates, do get in touch. I’d love to start a con­ver­sa­tion with as many peo­ple as pos­si­ble about this stuff.

Intel­li­gi­bil­i­ty and Trans­paren­cy of Smart Pub­lic Infra­struc­tures: A Design Ori­ent­ed Approach

This phd will explore how design­ers, tech­nol­o­gists, and cit­i­zens can uti­lize rapid urban man­u­fac­tur­ing and IoT tech­nolo­gies for design­ing urban space that express­es its intel­li­gence from the inter­sec­tion of peo­ple, places, activ­i­ties and tech­nol­o­gy, not mere­ly from the pres­ence of cut­ting-edge tech­nol­o­gy. The key ques­tion is how smart pub­lic infra­struc­ture, i.e. data-dri­ven and algo­rithm-rich pub­lic infra­struc­tures, can be under­stood by lay-peo­ple.

The design-ori­ent­ed research will uti­lize a ‘research through design’ approach to devel­op a dig­i­tal expe­ri­ence around the bridge and the sur­round­ing urban space. Dur­ing this extend­ed design and mak­ing process the phd stu­dent will con­duct empir­i­cal research to inves­ti­gate design choic­es and their impli­ca­tions on (1) new forms of par­tic­i­pa­to­ry data-informed design process­es, (2) the tech­nol­o­gy-medi­at­ed expe­ri­ence of urban space, (3) the emerg­ing rela­tion­ship between res­i­dents and “their” bridge, and (4) new forms of data-informed, cit­i­zen led gov­er­nance of pub­lic space.

  1. My Foursquare his­to­ry and 750 Words archive tell me this was on Sat­ur­day, Jan­u­ary 16, 2016. []

Status update

This is not exact­ly a now page, but I thought I would write up what I am doing at the moment since last report­ing on my sta­tus in my end-of-year report.

The major­i­ty of my work­days are spent doing free­lance design con­sult­ing. My pri­ma­ry gig has been through Eend at the Dutch Vic­tim Sup­port Foun­da­tion, where until very recent­ly I was part of a team build­ing online ser­vices. I helped out with prod­uct strat­e­gy, set­ting up a lean UX design process, and get­ting an inte­grat­ed agile design and devel­op­ment team up and run­ning. The first ser­vices are now ship­ping so it is time for me to move on, after 10 months of very grat­i­fy­ing work. I real­ly enjoy work­ing in the pub­lic sec­tor and I hope to be doing more of it in future.

So yes, this means I am avail­able and you can hire me to do strat­e­gy and design for soft­ware prod­ucts and ser­vices. Just send me an email.

Short­ly before the Dutch nation­al elec­tions of this year, Iskan­der and I gath­ered a group of fel­low tech work­ers under the ban­ner of “Tech Sol­i­dar­i­ty NL to dis­cuss the con­cern­ing lurch to the right in nation­al pol­i­tics and what our field can do about it. This has devel­oped into a small but active com­mu­ni­ty who gath­er month­ly to edu­cate our­selves and devel­op plans for col­lec­tive action. I am get­ting a huge boost out of this. Fig­ur­ing out how to be a left­ist in this day and age is not easy. The only way to do it is to prac­tice and for that reflec­tion with peers is invalu­able. Build­ing and facil­i­tat­ing a group like this is huge­ly edu­ca­tion­al too. I have learned a lot about how a com­mu­ni­ty is boot-strapped and nur­tured.

If you are in the Nether­lands, your pol­i­tics are left of cen­ter, and you work in tech­nol­o­gy, con­sid­er your­self invit­ed to join.

And final­ly, the last major thing on my plate is a con­tin­u­ing effort to secure a PhD posi­tion for myself. I am get­ting great sup­port from peo­ple at Delft Uni­ver­si­ty of Tech­nol­o­gy, in par­tic­u­lar Gerd Kortuem. I am focus­ing on inter­net of things prod­ucts that have fea­tures dri­ven by machine learn­ing. My ulti­mate aim is to devel­op pro­to­typ­ing tools for design and devel­op­ment teams that will help them cre­ate more inno­v­a­tive and more eth­i­cal solu­tions. The first step for this will be to con­duct field research inside com­pa­nies who are cre­at­ing such prod­ucts right now. So I am reach­ing out to peo­ple to see if I can secure a rea­son­able amount of poten­tial col­lab­o­ra­tors for this, which will go a long way in prov­ing the fea­si­bil­i­ty of my whole plan.

If you know of any com­pa­nies that devel­op con­sumer-fac­ing prod­ucts that have a con­nect­ed hard­ware com­po­nent and make use of machine learn­ing to dri­ve fea­tures, do let me know.

That’s about it. Free­lance UX con­sult­ing, left­ist tech-work­er organ­is­ing and design-for-machine-learn­ing research. Quite hap­py with that mix, real­ly.