Category: Articles

Web of data — third of five IA Summit 2007 themes

(Here’s the third post on the 2007 IA Summit. You can find the first one that introduces the series and describes the first theme ‘tangible’ here and the second one on ‘social’ here.)

Typically, IAs have concerned themselves with the design of web sites. The metaphor most suited and used for the web so far has been space. Even the term ‘information architecture’ points to this. Nowadays, besides having to tackle the social dimension (as per the previous trend mentioned) IAs are forced to rethink the spatial metaphor in favour of a new one: the web as platform. This means designing for a web of data, where sites become data sources and tools to view and manipulate that data. This is a far cry from the old hierarchical model. Like design for social software, IAs are still exploring this new territory.

There was an excellent panel on this subject (notes and audio at The Chicken Test), with amongst others Tom Coates and Matt Biddulph (both previously employed by the BBC). Coates’ presentations (Native to a Web of Data and Greater than the sum of its parts) are essential resources. He gave a super short overview of what designing for the web of data is all about. Matt went beyond screen based media into the realm of physical computing (see the first trend) showing some cool examples of Arduino prototypes feeding into Second Life.

Jared Spool talked about the usability challenges of web 2.0 and focussed on (among many things) the shortcomings of RSS and the dangers of mash-ups. RSS as a technology is pretty cool, but no normal user intuitively understands its application. This is a technology still looking for a killer app. Mash-ups are typically made by enthusiastic amateurs looking to combine available data sources or interfaces. This means we’ll see a wave of sites with serious usability issues. I’m not sure that’s a bad thing per se, but still something to look out for.

Social — second of five IA Summit 2007 themes

(Here’s the second post on the 2007 IA Summit. You can find the first one that introduces the series and describes the first theme ‘tangible’ here.)

The recent web revival, that I will not name, pushed one trend to the forefront – social software. The most challenging aspect of designing social sites and applications is that you’re not ‘just’ designing for single users, but also for groups as a whole. The IA community is still in the beginning phases of creating a body of knowledge about how to best go about this.

Andrew Hinton gave one of the best talks of the event, first describing the unique properties of network-like communities of practice and how to design for them. From there he made the point that IA itself is a community of practice, not a formal discipline, which means it should try to stay open and flexible.

Bonus: Gene Smith took a stab at the building blocks of social information architectures and came up with this nice model.

Tangible — first of five IA Summit 2007 themes

I’ll be posting a top 5 of the themes I noticed during the past 2007 IA Summit in Las Vegas. It’s a little late maybe, but hopefully still offers some value. Here are the 5 themes. My thoughts on the first one (tangible) are below the list:

  1. Tangible (this post)
  2. Social
  3. Web of data
  4. Strategy
  5. Interface design

1. Tangible

The IA community is making a strange dance around the topic of design for physical spaces and objects. On the one hand IAs seem reluctant to move away from the web, on the other hand they seem very curious about what value they can bring to the table when designing buildings, appliances, etc.

The opening keynote was delivered by Joshua Prince-Ramus, of REX (notes by Rob Fay and Jennifer Keach). He made some interesting points about how ‘real’ architects are struggling with including informational concerns in their practice. Michele Tepper, a designer at Frog talked us through the creation of a specialized communications device for day traders where industrial design, interaction design and information architecture went hand in hand.

More to come!

UX designers should get into everyware

I’ve been reading Adam Greenfield’s Everyware on and off and one of the things that it has me wondering the most lately is: are UX professionals making the move to design for ubiquitous computing?

There’re several places in the book where he explicitly mentions UX in relation to everyware. Let’s have a look at the ones I managed to retrieve using the book’s trusty index…

On page 14 Greenfield writes that with the emergence of ubicomp at the dawn of the new millennium, the user experience community took up the challenge with “varying degrees of enthusiasm, scepticism and critical distance”, trying to find a “language of interaction suited to a world where information processing would be everywhere in the human environment.”

So of course the UX community has already started considering what it means to design for ubicomp. This stuff is quite different to internet appliances and web sites though, as Greenfield points out in thesis 09 (pp.37-39):

“Consistently eliciting good user experiences means accounting for the physical design of the human interface, the flow of interaction between user and device, and the larger context in which that interaction is embedded. In not a single one of these dimensions is the experience of everyware anything like that of personal computing.” (p.37)

That’s a clear statement, on which he elaborates further on, mentioning that traditional interactions are usually of a “call-and-response rhythm: user actions followed by system events.” Whereas everyware interactions “can’t meaningfully be constructed as ‘task-driven.’ Nor does anything in the interplay between user and system […] correspond with […] information seeking.” (p.38)

So, UX designers moving into everyware have their work cut out for them. This is virgin territory:

“[…] it is […] a radically new situation that will require the development over time of a doctrine and a body of standards and conventions […]” (p.39)

Now, UX in traditional projects has been prone to what Greenfield calls ‘value engineering’. Commercial projects can only be two of these three things: fast, good and cheap. UX would support the second, but sadly it is often sacrificed for the sake of the other two. Not always though, but this is usually dependent on who is involved with the project:

“[…] it often takes an unusually dedicated, persistent, and powerful advocate […] to see a high-quality design project through to completion with everything that makes it excellent intact. […] the painstakingly detailed work of ensuring a good user experience is frequently hard to justify on a short-term ROI basis, and this is why it is often one of the first things to get value-engineered out of an extended development process. […] we’ve seen that getting everyware right will be orders of magnitude more complicated than achieving acceptable quality in a Web site, […] This is not the place for value engineers,” (p.166)

So if traditional projects need UX advocates on board with considerable influence, comparable to Steve Jobs’s role at Apple, to ensure a descent user experience will it even be possible to create ubiquitous experiences that are enjoyable to use? If these projects are so complex, can they be even gotten ‘right’ in a commercial context? I’m sorry to say I think not…

Designers (used broadly) will be at the forefront of deciding what everyware looks like. If you don’t think they will, at least I’m sure they should. They’re not the only ones to determine its shape though, Greenfield points out that both regulators and markets have important parts to play too (pp.172-173):

“[…] the interlocking influences of designer, regulator, and market will be most likely to result in beneficial outcomes if these parties all treat everyware as a present reality, and if the decision makers concerned act accordingly.” (p.173)

Now there’s an interesting notion. Having just come back from a premier venue for the UX community to talk about this topic, the IA Summit, I’m afraid to say that I didn’t get the impression IAs are taking everyware seriously (yet.) There were no talks really concerned with tangible, pervasive, ubiquitous or ambient technologies. Some basic fare on mobile web stuff, that’s all. Worrying, because as Greenfield points out:

“[UX designers] will best be able to intervene effectively if they develop appropriate insights, tools, and methodologies ahead of the actual deployment of ubiquitous systems.” (pp.173-174)

This stuff is real, and it is here. Greenfield points to the existence of systems such as Octopus in Hong Kong and E-ZPass in the US. Honestly, if you think beyond the tools and methods we’ve been using to communicate our designs, IxDs and IAs are well-equipped to handle everyware. No, you won’t be required to draw wireframes or sitemaps; but you’ll damn well need to put in a lot of the thinking designers do. And you’ll still need to be able to communicate those designs. It’s time to get our hands dirty:

“What fully operational systems such as Octopus and E-ZPass tell us is that privacy concerns, social implications, ethical questions, and practical details of the user experience are no longer matters for conjecture or supposition. With ubiquitous systems available for empirical enquiry, these things we need to focus on today.” (p.217)

So, to reiterate the question I started with: are there any UX designers out there that have made the switch from web-work to ubicomp? Anyone considering it? I’d love to hear about your experiences.

Mobile Social Play — my Reboot 9.0 proposal

Vadr

I’ve just submitted my proposal for a talk at Reboot 9.0. It’s on the three areas I am most fascinated with at the moment: mobile, social software and gaming/play. After attending this great conference twice it’d be really cool to get the opportunity to present there.1

Take a look at it and let me know what you think2, I’d love to get some feedback up-front so I can maybe work that in there. What do you want to know about this topic?

Curious what this might be like? Take a look at the Pecha Kucha I delivered on mobile gaming for a taste of what’s to come.

  1. If it doesn’t work out I can always turn it into a micro presentation.
  2. If you like it, vote it up!

IA Summit 2007 — Leaving Las Vegas

I’m sitting in the North West Airlines World Club in Detroit using my eleven hour (!) lay-over to work away all the email and RSS feeds that have been piling up during the past days of being (mostly) off-line.

I had a great time at the IA Summit. It was definitely worth the trip. Attended lots of thought-provoking talks and met a whole bunch of inspiring people. It’s interesting to now be able to put the European IA scene in context of the ‘international’ one.

I’m single-quoting international, because to be honest, I think the IA Summit is a North American event. Of course there were quite a few visitors and even speakers from outside the US & Canada, but I can’t help but feel that the majority of attendees really are not very aware of the truly international character of the IA community.

That’s a shame.

One example is something I really should have fixed during 5 minute madness: the announcement of the European IA Summit. Apart from mentioning the event’s name and URL, people weren’t exactly persuaded to come over. It wasn’t even mentioned that this is in the beautiful city of Barcelona!

Anyway, I’ll just use this opportunity to invite all my American colleagues to make the trip and get a taste of how we do things in Europe. Seriously, I’m sure people will enjoy learning about the unique issues we’re dealing with (I did the other way around). Like Jesse James Garrett said: “embrace ambiguity”.

On a different note, I’ll probably be doing a series of posts over the coming weeks like I did for the last Euro IA Summit, once I get my notes ordered and filtered. Stay tuned.

Packing for the IA Summit

Just firing off a quick post while packing for the IA Summit. Tomorrow morning I’m taking off on my flight to Vegas. For anyone curious about my doings while in the states, your best bet is Jaiku1. SMS-ing the occasional update should be affordable and won’t take too much time. No live blogging I’m afraid, I will be taking plenty of notes2 and promise to do a proper write-up when back.

1. Although all the crazy Americans are hooked on Twitter like an addict on crack, so to keep up with what’s going on there I’ll need to switch between two presence apps. Grumble.

2. A fresh squared Moleskine pocket notebook is ready for action.

Albert Heijn RFID epiphany

I was standing in line at the local Albert Heijn1 the other day and had a futurist’s ‘epiphany’. I had three items in my basket. The couple in front of me had a shopping cart full of stuff. I had an empty stomach and was tired from a long day’s work. They were taking their time placing their items on the short conveyor belt. The cashier took her time scanning each individual item. The couple had a lot of stuff and only a few bags to put their stuff in. Did I mention this was taking a looong time?

I wasn’t being impatient though, I used the time to let my thoughts wander. For some reason my associative brain became occupied with RFID. Many of the items in the Albert Heijn shelves have RFID tags in them already. They use those to track inventory. Soon, all of the items will be tagged with these chips. That’ll make it easy to restock stuff. But it occurred to me that it might make the situation I was in at that moment (standing there waiting for a large amount of items to be moved from a cart, scanned and packed in bags to be placed back in the cart again) history.

Imagine driving your overflowing shopping cart through a stall and having all the items read simultaneously. If you’d wanted to get rid of the friendly cashier you could put automatic gates on the cash register and have them open once all items were paid for (by old-fashioned debit or credit card or newfangled RFID enabled payment token). Walk up to the gate, swipe your token past a reader and have the gate open, no matter how many items you have with you.

No more checking the receipt for items that were mistakenly scanned twice (or not scanned at all, if you’re that honest). No more waiting for people with too many stuff in their cart that they don’t really need. And no more underpaid pubescent cashiers to ruin your day with their bad manners!

Actually, would that ever happen? It would take a large amount of trust from everyone involved. There is a lot of trust implicitly involved in the whole exchange. Handing your stuff one after the other to an actual human being and having that person scan them is a very physical, tangible way to get a sense of what you’re paying for, and that you’re getting your money’s worth. With completely automated RFID-enabled shopping, that would be lost.

It’s a banal, pedestrian and simple example of how this stuff could change your everyday life, I know, but something to think about, nonetheless.

1. Albert Heijn is the largest super market chain in the Netherlands.

IA Summit 2007 — one week to go

IA Summit 2007 logo

While we’re on the topic of attending events: I’m lucky enough to attend this year’s IA Summit. It’s all the way in Las Vegas (a long flight from my humble country) so there’ll be plenty of jet lag to cope with. Also it’s just the conference for me, no time to attend the pre-conference workshops (which is a shame really, because there’s plenty of interesting stuff). Regardless, I’m looking forward to experiencing the mothership conference after two years of being at the Euro IA Summit and meeting lots of new interesting people. Perhaps I’ll see you there?