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Cool presentation on what makes a great web designer.
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Jeff Veen describes how a top down approach to software adoption in the corporate arena usually doesn’t work. He describes how the AP wiki was gradually introduced into the organisation through a few key users.
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Product complaints and returns are often caused by poor design, but companies frequently dismiss them as “nuisance calls,” — another case for the importance of good design.
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Bill Scott’s eTech talk on how interaction design patterns can be used to engage the user, to create relevance and loyalty.