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Great example of co-creation at work in financial services. This post describes Garanti Bank’s Flexi Cards, which aren’t just visually customizable; the underlying services can be tweaked by the customer’s heart’s content too. Via Iskander.
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Heathcote argues for the allowance of multiple accounts or devices per user in online services. Makes some good points on how people use these to say something about the context of their content or identity.