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“However, market research, no matter how thorough, can never substitute for front-end user research, and we need to make the distinction clear to our clients and articulate the value of both.”
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“Interaction Design grew out of the meeting of digital and cultural worlds and the need to make computers more useable, it will be interesting to see what other forms of design will emerge over the coming years.”
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“At CERN they developed an open system that passed power to its users as not to preclude innovation. […] we don’t know what will be created next week, next month or next year because we can’t see the ‘Issues’ that need to be resolved […]”
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Saffer thinks Twitter’s bad because it encourages antisocial behaviour and ugly because it doesn’t allow you to determine how much you want to read about your contacts. The last is nicely implemented on Jaiku.
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Merholz prefers his personas without user typology because it decreases the ability of the reader to have empathy for them.
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