Links for 2008-01-25
Of particular interest are the bits on using kaizen in service design and how brand and UX relate.
Karsten forwarded me this nice example of IKEA moving into Generation C territory: a furniture swap event supported with an online tool that allows you to map your room and have it subsequently be shuffled for inspiration.
“Personas are to Persona Descriptions as Vacations are to Souvenir Picture Albums. […] If the vacation pictures aren’t compelling, did the vacation itself suck?” Thank you Jared. Can we wrap up this silly persona discussion now?